Is My Personal Information Secure?

Absolutely! We use Secure Sockets Layer (SSL) encryption to protect all your personal details during checkout. For more details, check out our Privacy Policy to see how we keep your information safe.

Can I change my shipping address after my order has been placed?

If you need to update your shipping address, please email us immediately at info@pavenyco.co.uk with your name and order number. While we’ll do our best to process your request, we cannot guarantee changes once your order has been packed or shipped.

How long is the processing period?

Our processing time is 1–3 business days. Orders are processed Monday through Friday, excluding major holidays.

How long does shipping take?

Shipping times vary but are typically 5–10 business days after the order has been processed. A tracking number will be provided via email once your order has shipped.

What if an item is missing or damaged in my order?

If you received a damaged item or are missing an item from your order, please contact us within 30 days of delivery at info@pavenyco.co.uk. We’ll work with you to resolve the issue.

How Do I Place An Order?

Shopping for your newborn babies is simple! Once you’ve added your favourite essentials to your cart, just click the “Checkout” button. We’ll walk you through the steps to make sure your order is smooth, secure, and on its way to providing premium protection for your baby at home.

What If I Need To Return Something?

No problem! If you need to return an item, just reach out to us, and we’ll assist you in processing the return smoothly.

What Payment Methods Do You Accept?

We accept all major credit cards, debit cards and bank transfers.